Coronavirus
COVID-19 Information
Advice for people giving support
Making contact • Contact the person to confirm your visit
• Phone the person when you arrive outside their home
• Complete hand hygiene before leaving your vehicle
• Ring doorbell or knock loudly and step back 2 metres
• Inform the person who you are, the reason for the visit and show your ID
Once you arrive • Ask the person to move to another room
• Place items inside the front door
• If essential to enter the home follow the cocooning guidelines about handwashing
and physical distance
When you leave • Confirm time and date of next visit
• Reassure the person that contact and deliveries will be maintained while they remain at home
• Complete hand hygiene prior to returning to vehicle
• Telephone or email confirmation of visit and wellbeing of person
What if the person
is unwell?
• If the person reports feeling unwell ask if the person has contacted GP
• If the person has not contacted GP, obtain the name and number of GP and do so on their behalf
• If the GP can’t be contacted, phone the emergency services
What if the person is
frail and needs help
with delivery?
• Identify location of kitchen and bring in goods/fuel
• Unload goods ensuring they are accessible for the person
• Leave the residence and step back 2 metres
• Reassure the person that contact and deliveries will be maintained while they remain at home
What if there is
no response?
• If no reply, ring contact telephone number
• If no answer, contact the Local Authority for any additional contact numbers
• After numerous attempts to contact the person without success, phone the emergency services
for further assistance
• Remain at the residence until the emergency services attend
• Contact the Local Authority with outcome and update on the person
Follow these 6 steps to prevent coronavirus
Stop
shaking hands or
hugging when saying
hello or greeting
other people
Distance
yourself at least 2
metres (6 feet) away
from other people,
especially those who
might be unwell
Wash
your hands well
and often to avoid
contamination
Cover
your mouth and
nose with a tissue or
sleeve when coughing
or sneezing and
discard used tissue
Avoid
touching eyes,
nose, or mouth
with unwashed
hands
Clean
and disinfect
frequently touched
objects and
surfaces
For Daily Updates Visit
www.gov.ie/health-covid-19
www.hse.ie
Coronavirus
COVID-19 Information
Advice for people who need support
Follow these 6 steps to prevent coronavirus
Stop
shaking hands or
hugging when saying
hello or greeting
other people
Distance
yourself at least 2
metres (6 feet) away
from other people,
especially those who
might be unwell
Wash
your hands well
and often to avoid
contamination
Cover
your mouth and
nose with a tissue or
sleeve when coughing
or sneezing and
discard used tissue
Avoid
touching eyes,
nose, or mouth
with unwashed
hands
Clean
and disinfect
frequently touched
objects and
surfaces
DO
Do remember that help and advice is only a phone-call away.
Do make yourself aware of contact numbers for vital services and keep these
numbers handy.
Do keep in touch with neighbours.
Do ask to see identification if a stranger calls to the door. If in doubt, call the
organisation they claim to represent for verification.
Do remember to practise physical distancing, keeping a space of 2 metres
between you and other people.
Do follow guidelines around hand washing, sneezing and coughing into your arm
or a tissue.
DON’T
Don’t answer the door to someone you don’t know unless you feel comfortable
doing so.
Don’t shake hands with anyone that might come to the door.
Don’t let someone into your home unless you know them or it is absolutely
necessary.
Don’t give ANY personal details including your bank details or your credit/debit
card to anyone you don’t trust – whether in person or over the phone.
Don’t interact with other vulnerable members of your community if you have
any symptoms of illness.
Don’t be alarmed by false information on social media – stick to HSE advice.
For Daily Updates Visit
www.gov.ie/health-covid-19
www.hse.ie